Fulfillment, cancellation, and refund policies
Fulfillment - What You Get
When you sign up and run a CharityMania Fundraiser, you will pay a one-time
set up fee and then have the option to pay for the printing of personalized
paper CharityMania tickets. If you purchase paper tickets, you will receive
your tickets in the mail typically within 5 to 7 business days unless you pay
for rush or expedited shipping. See the website for pricing and details.
Fundraiser setup fees
You can deactivate your CharityMania account and get a full refund
for the associated Fundraiser Setup Fees if you contact CharityMania
by phone, email, or the contact form on the website within five business
days after completing your “Fundraiser Start” order. Note, ticket printing
costs are not included in the Fundraiser Setup Fees (see next section).
Ticket Printing Costs
You can cancel your order and get a full refund for printed tickets
within 24 hours of pacing your order on the CharityMania website. When
you place an order for paper tickets, CharityMania processes your order
typically within 1-2 days and sends the artwork to a 3rd party professional
printer. We are not able to issue any refunds for paper ticket printing
orders after the 3rd party printer begins working on your order.
If you need to cancel or modify a paper ticket printing order, please
contact CharityMania by phone as quickly as possible and we will try to
cancel it before it is processed by the printer.